Welcome to ESP Digital
We have designed our website to make your shopping experience as easy as possible.
Below are a few commonly asked questions on how to use our website:
Do I have to register to use this site?
No, you are free to look around the site and view our online artwork, you will only be asked to register if and when you place an order
How do I register? And what do I need?
It's easy to register, and you will only need to do this once! All you need is your email address and a password. To register you have 2 options, either click on the register link located on the top right hand of the website or if you go through the process of ordering your product, you will be asked before payment to register or login. Once you have placed your order, we will also ask for the delivery details.
How can I pay and is your site secure for payments?
Yes we currently use PayPal to handle all our transactions. Once you have finished shopping and continue to the checkout screen, you will be redirected to our PayPal system. There you can either use your PayPal account to make the payment or if you don't have an account you can pay by either credit or debit card. Please wait for paypal to re-direct you back to our site to ensure your transaction has completed successfully.
I would like to try your free online artwork templates, where are they?
You can get to our free templates by choosing a product and quantity, clicking next, and now you are able to play with the templates available for the selections you have chosen. (Please note templates are continually being developed). Once you are happy add the product to the basket. If you would like to change the quantity you can edit the item from the basket.
How do I order my products?
To start ordering your print you need to first go to our prices page and select the type of product you wish to purchase. (or take advantage of our latest offers, see offers page)
Now fill in the details about your chosen product, quantity, size lamination etc.. You will see that with every different option you choose, the latest price is displayed below on the matrix. Once you are happy with your selection, click next to start the ordering process.
You are now asked if you wish to upload your artwork as a high resolution PDF file or choose from one of our creative free online designs. (If any are available from your chosen selections)
If you want to use our free design templates you will need to edit the options with your details and click next. You will now be shown a proof on screen for you to approve.
Once you have supplied your PDF or Approved your online design, your purchase will be added to your shopping basket. You can now continue to order more products or make your payment.
If you decide to make your payment, you will be prompted to login or register as a new user (if you havn't already logged in). Once you have done this you will be asked for the delivery address of your items and then directed to our PayPal payment gateway for you to either pay by Credit/debit Card or Paypal. Your order will not be processed unless payment has been made. Please remember to wait until paypal redirects you back to our site so you can log off.
Once payment has been made you will receive a confirmation email of your order and your items will be dispatched within 5 working days.
What postcodes are not included within Free Delivery?
Most mainland UK post codes have free delivery but unfortunately there will be additional charges to the Scottish Highlands, Scilly Isles, Isle of Wight, Isle of Man and Northern Ireland. If additional delivery charges are to apply to your order, this will be shown in the shopping basket before you proceed to payment. Please note we DO NOT deliver to Channel Islands or the Scottish Islands.
Do the prices shown include VAT?
No the prices shown on the matrix DO NOT include VAT, but not all printing products require VAT to be added. If your product requires a VAT charge, then the VAT will be displayed in the shopping basket before you proceed to payment.
Are there any hidden charges?
No, only VAT where applicable will be added to your order. All charges are shown in the shopping basket before you proceed to the payment gateway.
What is a sample pack?
A sample pack is a selection of printed products which we have already produced for some of our customers. If you would like to see certain products to give you an idea of the quality then simply fill in your details on our request a sample pack page and we will get one sent out to you.
How do I supply my artwork?
Our system is fully automated PDF workflow therefore we print what you upload. Please ensure your artwork is a high resolution PDF, with the standard 3mm bleed and crop marks. The system only allows you to upload one PDF per print job therefore all pages must be contained within the one PDF. Please be aware that we do not take responsibility for low resolution images or PDFs of the wrong size being uploaded.
What paper stocks do you use?
All the paper we buy is perfect and fully guaranteed, we don't use clearance stock. In fact our stock gloss and silk papers are all triple coated and FSC guaranteed. This premium quality paper shows off our 200 line screen print to the best effect.
Similarly, we only use premium uncoated papers. The quality of these papers can vary drastically, but to operate at maximum efficiency, we only use papers we know we can rely on.
We have an account with all paper merchants, so we can obtain any branded paper that you may specify. Where alternatives are more cost effective we will suggest these and supply you with samples.
If you are unsure which paper grade and weight to use we are happy to help specify it with you and can always supply a plain paper dummy, so that you are sure of what you'll be receiving.
How can I be sure of your print quality?
We want the print we do to be of the highest quality, we want it to jump off the page at you! This is why we run at 200 line screen minimum as standard on triple coated papers. This ensures your print is of the finest detail. It also means we have to keep our machines in tip-top condition as it is a very demanding process.
We have the very latest folding equipment which ensures your job is accurately folded throughout the run. Our stitcher has cameras on each feeder which scan every section to give us complete confidence in the sequence and orientation of your brochures.